Problem Manager Training is used to prepare people who have been asked
to fulfill the role of problem manager using the BMC Service Desk Express application
suite and the Alignability® Process Model. The course provides
an overview of the Problem Management process, after which the attendees will be trained to use
BMC Service Desk Express to conduct their work as a problem manager.
The course material consists of a training manual (provided in hardcopy format) and the
Alignability® Process Model (published on the intranet). Exercises
are supplied for attendee execution in the training manual for "hands-on" training. For
each exercise, an attendee will be asked to come forward and perform the exercise under the
guidance of the trainer. The other attendees can follow the progress on the projection screen.
The duration of the course is 3½ hours.
Full-time attendance for the prescribed duration is essential for the successful completion of the
The course has been structured to maximize the retention of basic theory and practical usage techniques,
while minimizing the attendee's time outside the conduct of normal business operations.
The maximum number of participants is
limited to twelve people, due to the large amount of information that needs to be transferred in
a short time.
To ensure that the participants will be able to benefit from the training, they need to be familiar
with the use of Microsoft Windows applications. In addition, they must have recently attended the
ITIL Game and the
To order a Problem Manager Training session,
please go to the "Partners" section to find the contact
details of an Alignability® partner near you. Alternatively, send an email
Your email will be answered within one business day.