The
objective of the ITIL® Game is to allow participants to experience the
benefits of the ITIL® processes for the support and delivery of IT services. The
participants will be using a set of field-proven ITIL-based processes to complete the
game, as well as a fully configured service management application. At the end of the
day, the participants will share a common understanding of ITIL® and what it can
do for their organization.
To achieve this, the following topics are covered during the ITIL® Game:
|
A brief history of ITIL®
– what it is and what it is not |
|
The executive overview of
service management processes and the links between them |
|
Using the
Alignability® Process Model |
|
Using the BMC Service Desk
Express application suite |
|
The outline of the case that
will be used for the exercise |
|
The game – the completion of a continuous improvement cycle
using ITIL-based processes and a supporting service management application |
|
During the
ITIL® Game, the participants will assume a role within the
IT department of an imaginary organization called "Invention, Inc". The objective
of the game is to apply |
the service management processes to improve the level of service, while reducing the time spent
on support.
Nearly 500 employees work within the Invention, Inc. organization to produce an imaginary product
called a "widget". |
 |
The Invention Inc.
company occupies 3 buildings and consists of a headquarters organization, a research & development
facility, a factory and an IT department. |
 |
The IT department employs a total of 29 people spread over nine groups. Together, these people
are responsible for the support and delivery of more than 15 services that the business needs to
produce and sell widgets. The service infrastructures are made up of roughly one thousand
configuration items including a mainframe, Unix and Windows servers, workstations, wireless PDAs,
databases, applications and software licenses.
|
|
The ITIL® Game
takes one day to complete. The game has been designed to minimize the time that the participants need to
invest to acquire a comprehensive understanding of how ITIL® can deliver
tangible benefits to their organization. |
The ITIL® Game
is intended for management teams of organizations that are planning to implement (or upgrade their
existing) service management processes. The minimum number of participants to the
ITIL® Game is four people and the maximum is limited to eight people.
To ensure that the participants will be able to benefit from the ITIL®
Game, they need to be familiar with the use of Windows applications. |
|

|
ITIL Game Description |
|
The detailed description
of the ITIL® Game has been published in Portable Document
Format so that it can be opened and printed with Adobe Reader. If this |
application
has not been installed on your workstation, you can down-
load it by clicking on the following button. |
|
|
|
To order an ITIL®
Game session, please go to the "Partners" section to find
the contact details of an Alignability® partner near you. Alternatively, send
an email to info@alignability.com.
Your email will be answered within one business day. |