Supporting Tool

The section below introduces the software tool that is recommended for the support of the processes described in the Alignability® Process Model. Click on the BMC Software logo to access more information about this product.


Product Description

BMC Service Desk Express

BMC Service Desk Express is a browser-based IT service management application suite. The preconfigured database that is provided with the BMC Alignability for Service Desk Express, Service Support product ensures that customers get the most out of BMC Service Desk Express.

With the Alignability® configuration, Service Desk Express is optimally configured for organizations that have mature IT service management process requirements (e.g. in the areas of Service Level Management and/or Release Management).