Version 5.2.01 Released |
|
Alignability®
version 5.2.01 provides a fully configured
environment for BMC Service Desk Express version 9.8. |
|
This new version comes with a set of six KPI reports that
allows organizations to track the health of their
Incident Management process. This represents a major step towards achieving the vision of
providing an out-of-the-box report for
each KPI defined within the
Alignability® Process Model. In addition, a small feature was added
in version 5.2.01 to help problem coordinators identify problems more efficiently. |
|
Apart from these enhancements, all BMC Service Desk Express forms have been re-created to make them
easier to customize and all business rules have been re-written to allow for easier translation. |
Version 5.2 Released |
|
After being stuck in
the test phase for an exceptionally long time, Alignability®
version 5.2 is finally released. |
|
Version 5.2 is fully aligned with ITIL® v3 and comes with the
configuration files for BMC Service Desk Express 9.6. As usual this new version also includes
a long list of small perfections. |
Release of Version 5.2 Delayed |
|
Due to some issues with the configuration of
BMC Service Desk Express version 9.6, the release of Alignability® version 5.2
has been delayed until the end of July 2008. This should provide sufficient time to get these issues
resolved and ensure that customers will not experience these issues during their implementations. |
ITIL® v3 |
|
Version 3 of the Information Technology Infrastructure Library
(ITIL®)
was released at the end of June 2007. In this new version, ITIL®
has adopted an integrated service lifecycle approach to IT service management. |
|
Because
Alignability® was built on the principles of
TQM, continuous improvement has always
been intrinsic to Alignability®. The impact of
ITIL® v3 on
Alignability® customers is, therefore, minimal. Still, there
are numerous subtle differences between ITIL® v2 and v3. The
next release of Alignability® is currently being developed
to take these differences into account and to ensure that
Alignability® continues to comply with
ITIL®. |
|
The next release of
Alignability® is expected towards the end of June 2008. This
release will be called version 5.2 and it will include the configuration files for BMC
Service Desk Express version 9.6. |
Alignability® for Service Desk Express 9.2 |
|
Alignability®
5.1.01 has been released. This version includes the configuration files for BMC Service Desk
Express version 9.2, along with several minor corrections. |
Now Available:
BMC Alignability for Service Desk Express |
|
As planned,
BMC Alignability for Service Desk Express was
released
on October 09, 2007. This product allows existing BMC
customers to upgrade their BMC
Service Desk Express environment to version 9, while at the same time dramatically
improving the maturity and scope of their service management processes. |
|
HP OpenView
Service Desk customers will find this product very exciting as it provides them with
an upgrade path to an affordable and easy-to-maintain service management application,
while continuing to benefit from the field-proven processes of the
Alignability® Process Model. |
|
And naturally, this
Alignability® product will appeal to mid-sized organizations
in search of a solution capable of meeting the most stringent service management
requirements in an efficient and risk-free manner. |
Coming Soon:
Alignability® for Service Desk Express |
|
With so many successful
implementations of the Alignability® Process Model
behind us, we are now going to leverage its field proven processes to accelerate the
implementation of BMC Service Desk Express while reducing the associated risks.
Initial results with a few of our customers have been successful and we look forward
to make it generally available very soon. Please revisit this page for further
update. |
|
About BMC Service Desk
Express
BMC Service Desk Express, developed by the market leader in IT Service Management for
the demands of the mid-size business, helps you gain control of your IT processes,
handle changing business needs and stay within budget, allowing you to focus on more
strategic initiatives. For more details about the BMC Service Desk Express product
suite, please visit its product page at the
www.bmc.com
web site. |
BMC Software Acquires SMP |
|
On
April 02, BMC Software, Inc. acquired
Service Management Partners, Inc., the
organization that developed, maintains and
distributes Alignability®. |
|
About BMC Software
BMC Software is a leading global provider of enterprise management solutions that
empower companies to automate their IT and increase its business value. Delivering
Business Service Management, BMC solutions span enterprise systems, applications,
databases and service management. For the four fiscal quarters ended June 30, 2007,
BMC revenue was approximately $1.6 billion. Visit
www.bmc.com for more information. |
Alignability® for ServiceCenter 6.2 Released |
|
The Alignability®
settings for HP OpenView ServiceCenter version 6.2 have been released. These settings
contain a number of bug fixes, but also some small improvements. That is why they have
been shipped as part of minor release version 5.1, rather than Service Pack 1 for
version 5.0. |
Alignability® for ServiceCenter 6.2 |
|
The HP OpenView
ServiceCenter 6.2 settings for Alignability® 5.0 are currently
being prepared. These settings will include fixes for the few bugs that have been identified
during implementations of the ServiceCenter 6.1 settings since they were released in September,
as well as a few small enhancements. |
|
The ServiceCenter 6.2 settings
will be available in January 2007 and will
be released as Service Pack 1 for Alignability® 5.0. |
Alignability® 5.0 now also for Service Desk
|
|
The latest version of the
Alignability® Process Model, which includes the Financial Management
process, is now also available for HP OpenView Service Desk. This means that
Alignability® version 5.0 can be obtained with settings for the
complete configuration of the following service management applications: |
|
|
HP OpenView Service Desk 4.5 |
|
HP OpenView Service Desk 5.1 |
|
HP OpenView ServiceCenter 6.1 |
|
|
So, regardless of tool preference,
organizations can benefit from all the latest Alignability®
improvements. |
Alignability® for ServiceCenter has been Released |
|
It has taken a bit
longer than initially anticipated, but the Alignability® for
ServiceCenter product is finally a reality. |
|
This product combines the field-proven
Alignability® processes with a completely pre-configured
ServiceCenter environment for optimum support
of these processes. Because of the underlying ServiceCenter technology customers get the
best of both worlds, a 100% out-of-the-box solution without any customization limitations. |
University of Northampton Incorporates
Alignability® in Curriculum |
|
The
Northampton Business School
of the University of Northampton
was the first in the world to offer a postgraduate course in IT Service Management. The course already
covered ITIL® and will now be using Alignability®
to provide students a complete working example of the ITIL® processes. |
|
"The
Alignability® Process Model will form the bridge from theory to practice,
especially for the Implementing Service Management and
Quality and IT Service Provision
modules of the course" said Roy Taylor, MPhil MBCS CITP, Senior Lecturer, Business
Computing and IT Service Management at Northampton Business School. |
|
For
more information about the IT Service
Management MSc course of Northampton
Business School,
please send an email
to:
study@northampton.ac.uk. |
Alignability® for ServiceCenter |
|
In rapid response to
the December 19, 2005 acquisition of Peregrine Systems by Hewlett-Packard, Service Management
Partners (SMP) has launched a project to develop an Alignability®
Process Model for ServiceCenter 6.1. |
|
The new product will
provide organizations using an older version of ServiceCenter the ability to upgrade to the
current version of ServiceCenter, while at the same time improving the maturity of their service
management processes. It is important that both objectives can be met as many organizations
still rely on a relatively old version of ServiceCenter and have waited to invest in the
improvement of their processes due to the uncertainty surrounding Peregrine’s direction after
the company filed for Chapter 11 bankruptcy protection in 2002. |
|
Alignability®
for ServiceCenter also offers a great opportunity for organizations that used the Infrastructure
Resource Management (IRM) approach of IBM and Peregrine to implement ServiceCenter. Their
experience will make it easy to recognize the benefits of the improved control and the
reduction in manual administration that has made Alignability®
so popular around the world. |
|
The development of
Alignability® for ServiceCenter is a joint effort. The ServiceCenter
configuration is being prepared by Silver Storm Solutions, the process model will be adapted for
the ServiceCenter settings by SMP, and Q-Pex will perform testing of the combined product. These
three organizations have agreed to work together in this manner to minimize duplication of effort
and to maximize the use of their combined experience. |
|
The general release of
Alignability® for ServiceCenter will be available in July 2006.
This new edition of Alignability® will provide the same practical
ITIL-based processes and ability to control IT spending as Alignability®
for HP OpenView Service Desk. |
Alignability® for Service Desk 5.0 |
|
After Hewlett-Packard
released the long-awaited HP OpenView Service Desk 5.0 in December, the configuration of this
application's functionality for the support of the Alignability®
processes started right away. This effort continued through the holiday season to ensure that
organizations that wanted to start the deployment of Service Desk 5.0 could start as quickly as
possible. Now, almost two months later, version 4.2 of Alignability®
has been released with the settings (as well as the awareness and training material) for
Service Desk 5.0. |
|
Even though
Alignability® 4.2 makes use of the new features that are available
in Service Desk 5.0, the processes of this version are essentially the same as the
Alignability® 4.1 processes. |
Control IT Spending |
|
Version 4.1 of the
Alignability® Process Model has been released. This new version
essentially doubles the value that Alignability® delivers to its
customers. Historically, Alignability® has always been focused on
the continuous alignment of IT services and service levels with the ever-changing requirements of
the business. From now on, though, Alignability® also provides
out-of-the-box control over IT spending. |
Alignability® Auf Deutsch |
|
The
German/Swiss Alignability® partner
ncc
completed the translation of the entire process model. The German Edition of the
Alignability® Process Model is now available to customers in Germany,
Switzerland and Austria through the Alignability partners
in these countries.
|