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Button |
Description |
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Click on this button to access a graphical representation of the process flow. This is the default page that will be presented when accessing a process. |
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Click on this button to obtain a written description of the process instead of its graphical representation. |
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Click on this button to obtain the mission of the process. |
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Click on this button to obtain the scope of the process. |
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Click on this button to review the responsibilities of the different roles that are involved in the process. |
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Click on this button to obtain a list of the forms that are available within the service management application that is used to support the process. |
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Click on this button to review the key performance indicators that have been selected to measure the effectiveness, efficiency, and/or predictability of the process. |
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Click on this button to obtain a list of all the roles that rely on the process for information. A description of the information that each role requires from the process has also been provided in this list. |
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Click on this button to find out who the owner is of the process. |
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Click on this button to download the Microsoft Word version of the process documentation. |
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Click on this button to obtain a list of terms and abbreviations, along with their definitions. The Glossary is not process-specific. |
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Click on this button to return to the process model. |
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Click on this button to get a quick overview on how to use the process model. |
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Button |
Description |
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Click on this button to access a graphical representation of the procedure flow. This is the default page that will be presented when accessing a procedure. |
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Click on this button to obtain a written description of the procedure instead of its graphical representation. |
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Click on this button to review the responsibilities of the different roles that are involved in the process that the procedure is a part of. |
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Click on this button to obtain a list of the forms that are available within the service management application that is used to support the process that the procedure is a part of. |
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Click on this button to obtain a list of terms and abbreviations, along with their definitions. The Glossary is not process- or procedure-specific. |
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Click on this button to return to the process. |
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Click on this button to return to the process model without first returning to the process. |
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Click on this button to get a quick overview on how to use the process model. |