Process Model Help - Buttons

Apart from the process flow from which the procedures can be accessed, there is much more information available after you have clicked on one of the processes of the process model. This information can be accessed by clicking on the buttons on the left-hand side of your screen. The same buttons are available for each process. These buttons have been listed below, along with a description of the information that will be displayed when you click on them.

Click on this button to access a graphical representation of the process flow. This is the default page that will be presented when accessing a process.

Click on this button to obtain a written description of the process instead of its graphical representation.

Click on this button to obtain the mission of the process.

Click on this button to obtain the scope of the process.

Click on this button to review the responsibilities of the different roles that are involved in the process.

Click on this button to obtain a list of the forms that are available within the service management application that is used to support the process.

Click on this button to review the key performance indicators that have been selected to measure the effectiveness, efficiency, and/or predictability of the process.

Click on this button to obtain a list of all the roles that rely on the process for information. A description of the information that each role requires from the process has also been provided in this list.

Click on this button to find out who the owner is of the process.

Click on this button to download the Microsoft Word version of the process documentation.

Click on this button to obtain a list of terms and abbreviations, along with their definitions. The Glossary is not process-specific.

Click on this button to return to the process model.

Click on this button to get a quick overview on how to use the process model.

When a procedure has been accessed from a process, it is possible to drill down into the work instructions for each step of the procedure. Again, it is also possible to use one of the buttons on the left- hand side of your screen to access more information. These buttons have been listed below, along with a description of the information that will be displayed when you click on them.

Click on this button to access a graphical representation of the procedure flow. This is the default page that will be presented when accessing a procedure.

Click on this button to obtain a written description of the procedure instead of its graphical representation.

Click on this button to review the responsibilities of the different roles that are involved in the process that the procedure is a part of.

Click on this button to obtain a list of the forms that are available within the service management application that is used to support the process that the procedure is a part of.

Click on this button to obtain a list of terms and abbreviations, along with their definitions. The Glossary is not process- or procedure-specific.

Click on this button to return to the process.

Click on this button to return to the process model without first returning to the process.

Click on this button to get a quick overview on how to use the process model.