Service Management Events Calendar 2005


The following events were recommended in 2005 for organizations that were planning to improve their service management processes.

Dates

Details

Event

December 14 & 15

ITIL in Practice
December 14
Sørkedalsveien 6
Oslo
Norway

December 15
Strandvejen 102E
Hellerup
Copenhagen
Denmark

For registration, please send an
email to Anne Hamar.

December 6 - 9

HP Software Universe 2005
Acropolis Congress Center
Nice
France

Recommended sessions:
Achieving a Configuration Management Database (CMDB) model by Integrating HP OpenView Tools
by Arthur van de Waal of HP
Wednesday, Dec. 7th at 9:00am

HP OpenView Strategy and Directions
by Jan Maarten van Dongen of HP
Wednesday, Dec. 7th at 10:15am

Service Level Modeling with HP OpenView Service Desk 5.0
by Erik Vyvey, Ian Glover, Dave Trout and Lindsay Parker of HP
Thursday, Dec. 8th at 9:00am

Configuration Management Strategy: Virtualization in Action
by Gerben Verstraete of HP
Thursday, Dec. 8th at 5:15pm

Using HP OpenView Service Desk as an enabler for IT Governance
by Onno van Steenis, Arthur van de Waal and Olivier Daures of HP
Friday, Dec. 9th at 10:15am

December 1, 7 & 8

ITIL in Practice
December 1
Drakegatan 10
Gothenburg
Sweden

December 7
Wenner-Gren Center
Stockholm
Sweden

December 8
Radisson SAS Hotel
Århus
Denmark

For registration, please send an
email to Anne Hamar.

September 19 - 23

itSMF USA Conference & Expo
Hyatt Regency McCormick Place
Chicago, Illinois
U.S.A.

Recommended session:
Case Study: Implementing Incident Management at JM Family Enterprises
by Chris Overton
of JM Family Enterprises
Tuesday, Sept. 20th at 11:05am

June 29
August 16, 25 & 30
September 6, 13 & 15

ITIL in Practice
June 29, August 30 & September 13
Sørkedalsveien 6
Oslo
Norway

August 16 & September 6
Wenner-Gren Center
Stockholm
Sweden

August 25 & September 15
Drakegatan 10
Göteborg
Sweden

For registration, please send an
email to Anne Hamar.

June 28

IT Service Management
Customer Update Day

Donnington Valley Hotel
Newbury
U.K.

For registration, please send an
email to Esther Pollard.

June 15

ITIL in 40 days
State-Of-The-Art Session
Siemens Conference Center
Huizingen (near Brussels)
Belgium
from 4:00pm until 6:00pm

For registration, please send an
email to Sofie van Nerom.

June 6 - 10





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HP Software Forum
Colorado Convention Center
Denver, Coloado
U.S.A.

Recommended session:
Service Management at ChoicePoint
by Krissi Rouquie of ChoicePoint
and Frederieke Winkler Prins of
Service Management Partners
Tuesday, June 7th at 8:30am

May 19

Start your Engines:
ITIL Test Drive

Mall of the Americas
Minnesota Room Conference Center, 4th Floor
Boundary Waters Suite
Bloomington, Minnesota
U.S.A.
from 8:00am until 11:00am

For registration, please send an
email to Virginia Becker.

April 26 - 28

The Helpdesk & IT Support Show
National Hall
Olympia, London
United Kingdom

Recommended session:
Thursday evening, April 27th
Excellence Awards 2005 Dinner
at the Natural History Museum.
Hear the success story of Siemens Communications.

April 6 - 7

itSMF Conference Norway
Holmenkollen Park Hotel
Oslo
Norway

Visit the Syscom booth for more information about their Alignability® Process Model promotion.

February 24

itSMF Conference Suisse Romande
Services Industriels de Genève
Chemin Château-Bloch 2
1219 Le Lignon (Geneva)
Switzerland

Recommended session:
Service Management at Altria
by Juan-Jose Martin
Manager Service Management at Altria ITSC Europe
at 3:30pm

February 22

ITIL Best Practice Seminar
Presented by Syscom A/S
Hosted by Hewlett-Packard

Engholm Parkvej 8
3450 Allerød
Denmark

For registration, please send an
email to Jesper Tüchsen.

February 8 - 9

OVdagene 2005
Arena Hotel
Lillestrøm
Norway

Recommended sessions:
The Users Organization
by Thomas Reinsel
of OpenView Forum International
Tuesday, February 8th at 11:15am

ITIL and Alignability
by Leif Arne Brandsæter of Syscom
Tuesday, February 8th at 4:00pm

January 27

IT Service Management
Update Day

Malmaison Hotel
Birmingham
U.K.

January 12

Use of ITIL in Practice
Radisson SAS Scandinavia
Copenhagen
Denmark

Recommended session:
Implementering af ITIL driftsprocesser efter Alignability-modellen
by Ove Ludvigsen
IT-Operations Manager at Egmont IT
at 3:15pm