Service Management Events Calendar 2004


The following events were recommended in 2004 for organizations that were planning to improve their service management processes.

Dates

Details

Event

November 30 -
December 3





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HP Software Universe
The Congress Center
Hotel Auditorium
Madrid
Spain

Recommended session:
Implementing the Super Service Desk
by Mark Christie
Director and Founder of ioko
Thursday, December 2nd at 9:00am

November 9 - 10

OpenView Regional Forum
Hilton Alexandria Mark Center
Alexandria, Virginia
U.S.A.

Recommended session:
A Day in the Life of a "Compliant" IT Organization
by Greg Downer of Pepperweed
Wednesday, November 10th at 2:15pm

November 8 - 10

itSMF UK Annual Conference
Hilton Metropole Hotel
Brighton
United Kingdom

Recommended session:
Moments of Truth
by Peter Wheatcroft of Partners in IT
and Carole Ratcliffe of Alliance & Leicester
Monday, November 8th at 3:15pm

November 4 - 5

COBIT User Convention
Crowne Plaza O'Hare
Rosemont, Illinois
U.S.A.

October 7, 8 & 21

ITIL Best Practice Seminar
Presented by Syscom A/S
Hosted by Hewlett-Packard

October 7 at 8:30am
Engholm Parkvej 8
3450 Allerød
Denmark

October 8 at 8:30am
Sønderhøj 9
8260 Viby J.
Denmark

October 21 at 8:30am
Engholm Parkvej 8
3450 Allerød
Denmark

For registration, please send an
email to jt@syscomworld.com

October 24 - 25

ITGI's First International
IT Leadership Symposium -
Demonstrating the Value of IT
in the 21st Century

Radisson Edwardian Heathrow Hotel
London
England

September 27 -
October 2

ITSM: Beyond the Foundation,
Building the Future

Long Beach Convention Center
Long Beach, California
U.S.A.

Recommended sessions:
Alignability Process Model Simulation
by Pepperweed
Sunday, September 26th at 8am
and again at 1pm

Service Management in 30 Days -
3 Case Studies

by Frederieke Winkler Prins of SMP
Tuesday, September 28th at 11am

September 27

Sarbanes-Oxley:
A Focus on IT Controls

Hyatt Regency O'Hare
9300 West Bryn Mawr Avenue
Rosemont, Illinois
U.S.A.

August 2 - 4

itSMF Australia
2004 National Conference

Grand Hyatt
Melbourne
Australia

June 14 - 18

HP Software Forum
Palais des Congres
Montreal, Quebec
Canada

Recommended session:
Cutting Costs and Chaos:
Transitioning Towards an Integrated IT Service Management

by Uwe Aicheler of Hewlett-Packard
and Philip King of Roche
Wednesday, June 16th at 2:30pm

May 25 - 27

ITIL Forum 2004
Golden Tulip Hotel
Lisse
Netherlands

May 9 - 12

HP Software
Business Perspectives 2004

Grand Hotel Dino
Lago Maggiore
Italy

April 27 - 29

The Helpdesk & IT Support Show
National Hall
Olympia, London
United Kingdom

Recommended sessions:
Tuesday, April 27th at 2pm
Peter Wheatcroft of Partners in IT examines the implications of making the transition to a service culture on the people and the processes.

Wednesday, April 28th at 10:30am
Noel Ambrose of Partners in IT offers an insight to the ITIL experience.

April 26 - 29

ITIL Forum 2004
Kurfürstlichen Schloss
Mainz
Germany

April 20

Best Practices
in IT Service Management

't Spant
Bussum
Netherlands

April 17 - 21

Help Desk Institute
2004 Annual Conference

Gaylord Palms Resort
Orlando, Florida
U.S.A.

March 24 - 25

Norwegian Annual Conference
We can work it out: ITIL aligns IT with Business!

Holmenkollen Park Hotel
Oslo
Norway

February 5

Sailing with ITIL in a Sea of Strategies
The Moat House
Stoke-On-Trent
United Kingdom

February 2 - 7

IT Service Management Forum,
USA Government,
Conference & Expo

JW Marriott Hotel
Pennsylvania Avenue
Washington, DC
U.S.A.