The first step towards achieving
improved Alignability® is to take firm control of the
infrastructure by implementing the Configuration Management process. The configuration
management database (CMDB) provides an accurate
and complete view of the IT infrastructure.
Next, use the information that is registered within the Incident Management process about
service disruptions to identify problems. This is done within the Problem Management process
where structural solutions are also proposed to eliminate the identified problems.
The proposed structural solutions are, in turn, implemented by Change Management after
which the CMDB is updated.
The updated CMDB reflects the new, more stable, environment that ensures a reduced number
of service disruptions.
This completes the continuous improvement cycle that is intrinsic to the
Alignability® Process Model. The result of continuously
stabilizing the infrastructure (i.e. the reduced number of service disruptions) allows
specialists to focus more on implementing changes that were requested by customer
representatives within the Service Level Management process. These changes should deliver
a service offering that is better aligned with the current requirements of the