BMC Service Desk Express is a browser-based IT service management application suite. The
preconfigured database that is provided with the BMC Alignability for Service Desk Express,
Service Support product ensures that customers get the most out of BMC Service Desk Express.
With the Alignability® configuration, Service Desk Express is
optimally configured for organizations that have mature IT service management process
requirements (e.g. in the areas of Service Level Management and/or Release Management).
The work instructions within the Alignability® Process Model
explain in detail how the functionality of this tool is to be used when completing the
different steps of the procedures.
The BMC Alignability for Service Desk Express product was released on October 09, 2007. For
more details about the BMC Service Desk Express product suite, please visit its product page
at the www.bmc.com