Alignability® - Products

Apart from the detailed process definitions, the Service Support product
(or module) of the Alignability® Process Model comes with
everything to complete a successful service management
implementation in a sharply reduced timeframe.

Everything is included, from implementation plans and
an awareness game, to a set of files to automatically
configure the BMC Service Desk Express application suite.

The customization manual and the original Visio drawings are
also included to ensure that the Alignability® Process Model can
evolve over time with the service provider organization.

Below, a list is provided of all the material that comes with a license for the Service Support module of the Alignability® Process Model:

	the intranet version of the Alignability® Process Model with the following processes:
		Configuration Management
		Alarm Management
		Incident Management
		Problem Management
		Change Management
		Release Management

	the Standard Alignability® Implementation project plan
	the 30-Day Alignability® Implementation project plan
	the Alignability® Customization Manual
	the original Microsoft Word process documents
	the original Microsoft Visio drawings of the processes and procedures
	the ITIL® Game material for delivering the awareness sessions
	the Service Management Overview presentation
	the Role Assignment presentation
	the Configuration Item Information Collection Template
	the Service Level Management Information Collection Template
	the training material for delivering the role-specific training courses
	the Alignability® configuration files for BMC Service Desk Express
	the configuration documentation for BMC Service Desk Express

A license for the Service Delivery module of the Alignability® Process Model provides access to the following material:

	the intranet version of the Alignability® Process Model with the following processes:

		Service Level Management
		Availability Management
		Capacity Management
		Continuity Management
		Financial Management

	the catalog item template
	the service level agreement template
	the continuity risk assessment scorecard
	the continuity manual template
	the continuity plan template
	the situation assessment checklist template

Alignability® - Products

The Alignability® Products

Service Support Product

Service Delivery Product