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the intranet version of
the Alignability® Process Model with the following processes: |
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Configuration Management |
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Alarm Management |
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Incident Management |
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Problem Management |
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Change Management |
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Release Management |
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the Standard
Alignability® Implementation project plan |
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the 30-Day
Alignability® Implementation project plan |
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the
Alignability® Customization Manual |
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the original
Microsoft Word process documents |
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the original
Microsoft Visio drawings of the processes and procedures |
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the
ITIL® Game material for delivering the awareness
sessions |
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the Service
Management Overview presentation |
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the Role
Assignment presentation |
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the Configuration
Item Information Collection Template |
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the Service Level
Management Information Collection Template |
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the training material
for delivering the role-specific training courses |
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the
Alignability® configuration files for BMC Service Desk Express |
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the configuration documentation for
BMC Service Desk Express |