Alignability® - Products

The Alignability® Products

Apart from the detailed process definitions, the Service Support product
(or module) of the Alignability® Process Model comes with
everything to complete a successful service management
implementation in a sharply reduced timeframe.

Everything is included, from implementation plans and
an awareness game, to a set of files to automatically
configure the BMC Service Desk Express application suite.

The customization manual and the original Visio drawings are
also included to ensure that the Alignability® Process Model can
evolve over time with the service provider organization.

Service Support Product

Below, a list is provided of all the material that comes with a license for the Service Support module of the Alignability® Process Model:

the intranet version of the Alignability® Process Model with the following processes:

 

Configuration Management

 

Alarm Management

 

Incident Management

 

Problem Management

 

Change Management

 

Release Management

the Standard Alignability® Implementation project plan

the 30-Day Alignability® Implementation project plan

the Alignability® Customization Manual

the original Microsoft Word process documents

the original Microsoft Visio drawings of the processes and procedures

the ITIL® Game material for delivering the awareness sessions

the Service Management Overview presentation

the Role Assignment presentation

the Configuration Item Information Collection Template

the Service Level Management Information Collection Template

the training material for delivering the role-specific training courses

the Alignability® configuration files for BMC Service Desk Express

the configuration documentation for BMC Service Desk Express

Service Delivery Product

A license for the Service Delivery module of the Alignability® Process Model provides access to the following material:

the intranet version of the Alignability® Process Model with the following processes:

 

Service Level Management

 

Availability Management

 

Capacity Management

 

Continuity Management

 

Financial Management

the catalog item template

the service level agreement template

the continuity risk assessment scorecard

the continuity manual template

the continuity plan template

the situation assessment checklist template