Where
ITIL® provides the theory and guidelines, the
Alignability® Process Model provides the processes, procedures,
and detailed work instructions. It even comes with a set of configuration files that
automatically configure the BMC Service Desk Express application suite for the support of the
Alignability® processes. The processes and the configuration
files for service management application dramatically reduce the time required for, and the
risks associated with, service management implementation projects.
The Alignability® Process Model is split into two modules (or
products), the "Service Support" module and
the "Service Delivery" module. The Service Support module provides the processes
required for a solid service management foundation. The six service support processes are:
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Configuration Management |
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Event Management |
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Incident Management |
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Problem Management |
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Change Management |
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Release Management |
The Service Delivery module is targeted at mature service provider organizations. This
module contains the following advanced service management processes:
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Service Level Management |
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Availability Management |
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Capacity Management |
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Continuity Management |
|
Financial Management |
The implementation of the service
support processes of the Service Support module can be completed within 30 days. This
represents a savings of 4 to 6 months. The reason why the Alignability®
Process Model can be implemented so quickly is that it allows organizations to eliminate the process
definition phase of their service management implementation projects.
The configuration files, which automatically configure the BMC Service Desk Express application
suite, also help to reduce the duration of service management implementations by saving at
least 40 more days. These 40 days are normally required by an experienced technical
consultant for the configuration of the application to ensure that it supports the service
management processes that the organization has defined.
The 30-day implementation plan is provided with the Alignability®
Process Model to ensure that customers can reliably complete the implementation of the service
support processes within 30 days. The standard implementation plan (which caters for a
detailed process review and subsequent customization) is also provided for organizations that
do not want to start from scratch, but do not yet feel comfortable enough to commit to a 30-day
implementation.
The Alignability® Process Model was originally developed in 1999
and is maintained by consistently incorporating the ideas from each implementation into the next
version of the model. The model has already been deployed by more than 100 organizations in over
30 countries in a wide variety of industries. |