Alignability® - Objective

Objective

The Alignability® Process Model has been developed for information and communication technology (ICT) service providers to enable them to deal with the fast pace of change within their industry.

Most service providers are so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. Because of their limited ability to improve their service offering, service providers often have trouble competing with new organizations that provide similar services.

It does not matter whether the service provider is the IT department of a larger organization, or a company which core business is the provision of ICT services. Both types of organizations need to provide advanced functionality at a competitive service level and price.

By implementing and integrating the Alignability® processes, service providers can shift their focus from keeping their current services up and running to improving their service offering.

This shift from day-to-day support towards improvement is imperative if a service provider wants to continue to meet the ever-changing requirements of its customers.