Alignability® - Definition

Alignability® is defined as:

"The ability of a service provider organization to align the functionality of its services, and the levels at which these services are provided, with the needs of its customers."

This ability to align can (or maybe it is better to say should ) be tracked over time to ensure that it improves. The section "Measurement" describes how a service provider organization can measure (and therefore track) its Alignability®.