Alignability® Process Model

<body> <p>The Alignability® Process Model provides field-proven IT Service Management (ITSM) processes for BMC Service Desk Express. The Alignability® processes are based on a combination of the best-practice ITIL methodology and the Total Quality Management (TQM) principle of continuous improvement. Where ITIL provides the theory and guidelines, the Alignability® Process Model provides processes, procedures and even detailed work instructions. The Alignability® Process Model comes with a completely configured BMC Service Desk Express database and a detailed implementation guide. This enables organizations to implement the IT Service Management processes defined in the Alignability® Processes Model in 30 days.<br> <br> Only the Incident Management process of the Alignability® Process Model has been published on the internet. Please contact the nearest Alignability® partner to request an on-site or on-line demonstration of all the Service Support and Service Delivery processes. The 6 Service Support processes of the Alignability® Process Model are:<br> - Configuration Management<br> - Event Management<br> - Incident Management<br> - Problem Management<br> - Change Management<br> - Release Management<br> <br> In the process model, the Service Delivery processes have been tagged with a light blue ribbon so that you can easily distinguish between the Service Support and the Service Delivery processes. Currently, the set of Service Delivery processes is made up of:<br> <br> - Service Level Management<br> - Availability Management<br> - Capacity Management<br> - Continuity Management (known in ITIL as IT Service Continuity Management)<br> <br> The Incident Management process of the Alignability® Process Model is published online so that this web-based ITIL processes can be reviewed before customers decide to purchase the out-of-the-box ITIL processes. The Alignability® Process Model is sold and implemented, along with the supporting BMC Service Desk Express software, by partner organizations. Go to the <a href="Partners/Partners.htm">Partners</a> page to find an Alignability® partner near you.<br> <br> To access the Alignability® Process Model, please use a browser that supports forms, or learn more about Alignability® at the <a href="Alignability/Alignability.htm">Alignability®</a> page.</p> </body>